Frequently Asked Questions
Clear answers on preparation, timelines, pricing, intellectual property, and project support.
Have a Custom Engagement?
Direct dialogue with principal architects.
We sign strict bilateral NDAs prior to any technical architecture or security scope review.
Book a Consultation→A short description of the systems or applications in scope, the goal or compliance requirement behind the project, and a point of contact on your side. We sign an NDA before any technical details are shared, then run a scoping session to confirm scope, timeline, and quote.
It depends on scope. A focused module or integration can take around 2 weeks, while a new system, an infrastructure rollout, or a security assessment usually runs several weeks to a few months. Ongoing work such as maintenance or periodic testing can also run on a recurring schedule. You receive a milestone timeline after the scoping session.
Each engagement is quoted individually after scoping, based on the number of applications, assets, or modules in scope, the depth of testing or development, and the delivery timeline. The quote lists deliverables and milestones up front.
Most work runs remotely under NDA. For environments that cannot be reached from outside, such as internal networks, on-site work can be arranged during scoping.
You receive three deliverables: the source code, the technical documentation, and one year of Annual Technical Support (ATS). All of it transfers to your organization upon project completion, with no vendor lock-in and no recurring IP licensing fees.
ATS is the one-year technical support period included with every project, starting the day your system goes live. During that year our team keeps the system we built running: security patches, bug fixes, configuration adjustments, and incident response when something goes wrong.
Our work is prepared with reference to the regulations that apply to your organization, such as Indonesia's Personal Data Protection Law (UU PDP) and Bank Indonesia / OJK requirements. The compliance scope is agreed during scoping, and data can be hosted in Indonesian datacenters when residency is required.
Yes. ZebTokens provides a 100% drop-in replacement for OpenAI API endpoints with 34 models, while ZebPod delivers automated bare-metal KVM VPS and dedicated GPU compute.